Q & A - Returns & Exchanges
Planet Forward offers a 30-day guarantee on any product purchased at www.planetforward.ca that is returned to us in an unused condition for any reason. Also, all of Planet Forward’s sustainable products come with a 1 year warranty against manufacturer defects. At Planet Forward, we stand behind the quality of our sustainable products and want our customers to appreciate them as much as we do! Simply complete and follow the instructions on our returns & exchanges form below and we will gladly refund or exchange your purchase.
After 30 days, we don’t allow returns unless there is a manufacturer defect. Manufacturer defects are covered under our warranty for a 1 year period.
Returns & Exchanges Form
Fields marked with an asterisk (*) must be completed.
If you require additional assistance, please contact us at customercare@planetforward.ca