Sustainable Product Returns & Exchanges - Sustainable Products

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SUSTAINABLE ESSENTIALS FOR THE URBAN ENVIRONMENTALIST

FREE STANDARD SHIPPING on all order over $50 or $6.50 Flat Rate Shipping

Q & A - Returns & Exchanges

Planet Forward offers a 30-day guarantee on any product purchased at www.planetforward.ca that is returned to us in an unused condition for any reason. Also, all of Planet Forward’s sustainable products come with a 1 year warranty against manufacturer defects. At Planet Forward, we stand behind the quality of our sustainable products and want our customers to appreciate them as much as we do! Simply complete and follow the instructions on our returns & exchanges form below and we will gladly refund or exchange your purchase.

After 30 days, we don’t allow returns unless there is a manufacturer defect. Manufacturer defects are covered under our warranty for a 1 year period.

Returns & Exchanges Form
Fields marked with an asterisk (*) must be completed.

I would like to: *

Return for refund Exchange for replacement

First Name: *

Last Name: *

Shipping Address: *

City: *

State/Province: *

Zip/Postal Code: *

Telephone #: *

Your Email Address: *

Web Order Number:
(This number can be found on the confirmation email we sent when you placed the order)

Enter item(s) being claimed under warranty: *

Quantity:	Product Description:

Reason for return or exchange: *

Please refund my:

Visa Mastercard American Express Discover Card Mail me a cheque

OR:

Please provide me with a Webstore credit at www.planetforward.ca

Please return your item(s) to:
Planet Forward
51 Roysun Road, Unit 5
Vaughan, ON
L4L 8P9

Send a copy of this email to your email address

If you require additional assistance, please contact us at customercare@planetforward.ca